Privacy policy
Last updated: [05/30/2025]
This Privacy Policy describes how DISPEP™ ("we", "us", "our" or the "Website") collects, uses, and discloses your personal information when you visit dispep.co (the "Website"), use our services, make a purchase, or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected according to this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example, to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Website, update the “Last updated” date, and take other actions required by law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, fulfill legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The type of personal information we collect depends on how you interact with our Website and use our Services. “Personal information” refers to information that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and specific types of personal data we collect.
Information You Provide Directly
This may include:
-Basic contact details, such as your name, address, phone number, and email address.
-Order information, including your name, billing and shipping address, payment confirmation, email, and phone number.
-Account information, such as your username, password, and security questions.
-Purchase data, like items you view, add to your cart, or add to a wishlist.
-Customer support information, including any messages or communications you send to us via the Services.
Some features may require you to provide certain information. You may choose not to provide it, but this could limit your ability to use or access those features.
Information Collected Through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”), using cookies, pixels, and similar technologies. This may include:
-Device data
-Browser data
-Network connection information
-IP address
-Interaction details with the Services
Information We Receive from Third Parties
We may receive information about you from third parties, including vendors and service providers, such as:
-Shopify and other service partners that support our website and services
-Payment processors, which collect payment data (e.g., bank account, card details, billing address) to process payments and fulfill orders
-When you visit our site, interact with our emails, or engage with ads, third parties (e.g., marketing platforms) may collect data using cookies, SDKs, or web beacons.
Any third-party data is handled in line with this Privacy Policy. We are not responsible for the accuracy or practices of third parties—see "Third-Party Sites and Links" below.
Provide Products & Services
To fulfill our contract with you, including processing orders, managing accounts, handling returns and exchanges, and sending relevant notifications.
Marketing & Advertising
To send marketing communications (email, SMS, post) and display tailored advertising across platforms.
Security & Fraud Prevention
To detect and prevent fraudulent, malicious, or illegal activity. If you create an account, you are responsible for keeping your credentials safe.
Communication
To provide support and enhance our services—this is our legitimate business interest.
Cookies
Like many websites, we use cookies. Specific cookie usage with Shopify is detailed here: https://www.shopify.com/legal/cookies.
Cookies help us:
-Operate and improve our website and services
-Store your preferences
-Analyze user behavior
-Personalize experiences and advertising
You can disable or block cookies via your browser settings. Note that this may affect site functionality.
How We Disclose Personal Information
We may share personal data in the following cases:
-With service providers (e.g., IT, payment processing, shipping, analytics, support)
-With business and marketing partners, such as Shopify
-With your consent, for example, via social media widgets or third-party integrations
-With affiliates within our company group
-During business transactions, such as mergers or bankruptcies
-To comply with legal obligations or defend rights
In the past 12 months, we have disclosed the following categories of data:
| Category | Recipients |
|---|---|
| Identifiers (e.g., contact details) | Service providers, affiliates, business partners |
| Commercial info (e.g., orders, support messages) | Service providers, business partners |
| Internet activity (e.g., site usage) | Analytics providers, IT vendors |
We do not use or disclose sensitive personal information to infer characteristics.
User-Generated Content
If you submit content (e.g., product reviews) in public areas of the Services, it becomes publicly accessible. We are not responsible for how others use or store publicly available information.
Third-Party Websites and Links
Our website may link to third-party websites. These are not under our control, and we are not responsible for their privacy or security practices. Please review their terms and privacy policies separately.
Children's Data
Our Services are not intended for children. We do not knowingly collect data from children. If you are a parent or guardian and believe your child submitted data, please contact us to delete it.
We do not “sell” or “share” data of individuals under 16 as defined by applicable law.
Data Security & Retention
While we use appropriate measures to protect data, no method is 100% secure. Do not use unsecure channels to transmit sensitive data.
How long we keep your information depends on its purpose—for example, managing your account, fulfilling legal duties, or resolving disputes.
Your Rights and Choices
Depending on your location, you may have the following rights:
-Access: Request access to personal data we hold about you.
-Deletion: Request deletion of your personal data.
-Correction: Request correction of inaccurate data.
-Portability: Request a copy or transfer of your data.
-Restriction: Ask us to restrict how we use your data.
-Withdrawal of Consent: If you gave consent, you may revoke it at any time.
-Appeal: Challenge our response to your request.
-Marketing Preferences: Unsubscribe from promotional emails anytime.
To exercise your rights, follow instructions on our site or contact us below. We may ask for identifying information to verify your request. You may authorize an agent to make requests on your behalf if permitted by law.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we process your data, contact us via the methods below. If unsatisfied, you may contact your local data protection authority.
International Users
We may process your data outside your home country, including in the U.S. Where applicable, we use legal mechanisms like Standard Contractual Clauses (SCCs) for data transfers unless a destination is already deemed to offer adequate protection.
Contact
If you have questions or wish to exercise your rights, contact us at:
DISPEP™
30 Silver St, Essex, MA, Massachusetts, Barking, IG11 9JP, United Kingdom
📞 +44 1279 812964
📧 support@dispep.co