Refund policy
At DISPEP™, customer satisfaction is our top priority. We offer refunds for products returned within 30 days of purchase — meaning you have 30 days from the date of receiving your item to request a return.
PLEASE NOTE THAT RETURN SHIPPING COSTS CANNOT BE REFUNDED.
To be eligible for a return, your item must be in the same condition in which you received it — unworn or unused, with tags, and in its original packaging (you must provide a photo of the received product). You’ll also need the receipt or proof of purchase.
To initiate a return, please contact us at support@dispep.co.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us anytime at support@dispep.co.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since we approved your return, please contact us at support@dispep.co.